UK Delivery 

£3.50
2-5 working days (Royal Mail 1st class)

FREE for all orders over £70.

*Working days are classified as Monday to Friday.
Please allow extra time for processing orders that are placed on Friday and over the weekend, and during our promotional and sale periods for delivery.

£8 for Next Day Delivery

Next Working Day delivery is applicable to UK Mainland customers only on all orders placed before 2pm.

Orders placed before 2pm will be sent by Royal Mail Special Delivery, Guaranteed before 1pm service.

Orders placed before 2pm on a Friday will be dispatched by Royal Mail Special Delivery, Saturday Guaranteed service and will be received before 1pm on the Saturday.

*Working days are classified as Monday to Friday and do not include bank holidays.

EU Delivery

EU Express Delivery £20 - 1- 2 Working Days.

From £10 per order for all EU deliveries - 12 working days.

Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Estonia, France, Gibraltar, Greece, Croatia, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain & Holy See (Vatican City State). 

2021 Update: International orders, now including the EU, may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. These charges are payable by the customer and we do not currently cover this cost.

Please note that all orders entering European countries after Brexit are now subject to custom and duty charges which are payable by the customer.

As customs vary from country to country (Local VAT), unfortunately we can’t advise on these charges, and would recommend you contact your local customs office for more information before placing your order

Please note that for European shipping, as the delivery address is outside of the UK you will be responsible for the cost of returning any item plus any additional delivery costs for exchanged items.

Please note our shipping price varies with amount of items ordered.

International Delivery

Express International shipping £27 -  2 - 3 working days

Standard International shipping £13.00: 5-21 working days

Please note that for international shipping, as the delivery address is outside of the UK you will be responsible for the cost of returning any item plus any additional delivery costs for exchanged items.
Please note our shipping price varies with amount of items ordered.

WHICH COURIER WILL DELIVER MY PARCEL?

For UK Mainland deliveries we use Royal Mail Tracked 24/48. For International deliveries we use Royal Mail Airsure Recorded Signed For. For our express shipping service we use DHL.

ORDER DEADLINE

All orders placed after 2pm will be processed on the next working day. Orders placed before 2pm Mon-Friday will be processed that day and are usually dispatched from Butler & Wilson within 24 hours, however this is not always possible. Orders may take up to 5 days to be dispatched during exceptionally busy periods. 

I'VE ORDERED AFTER 2PM ON A FRIDAY, WHEN WILL I GET MY ORDER?

Orders placed after 2pm on Friday will be processed on the following Monday. The item will then be delivered according the the delivery band selected.  

PLEASE NOTE THAT THIS DOES NOT INCLUDE BANK HOLIDAYS OR PUBLIC HOLIDAYS. Orders received on weekends and Bank Holidays will be processed on the next working day.

If a delivery is unsuccessful due to no-one being available to sign or any other reason which is not the fault of our nominated couriers and the parcel is returned to us, we will need to charge a minimum fee of £2.95 to re-deliver the parcel. This will apply to all orders including those that benefited from free delivery originally.

CLICK & COLLECT

We currently do not offer a Click and Collect Service.

Returns

Should you wish to return your items. 

Buyers will bear the direct costs of the return.   

For sale items, returns must be made within 14 days of receiving your order. 

We are unable to offer free returns for all sale items, therefore you will be required to arrange and pay for the return of the product(s) to us.

If you have misplaced the returns form . Simply fill out and follow the steps listed.

For UK returns Please email us Alimotesfaye@yahoo.com. Once we have confirmed that your items can be returned, you can dispatch your items back

For international returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us. 
We highly recommend that you send items back to us via a tracked service. We cannot accept responsibility for parcels lost in transit.

Please return to:-